Shipping Policy
SHIPPING INFORMATION
At Charlotte Victoria, we work with trusted fulfillment and shipping partners to get your order delivered safely and efficiently.
All orders are carefully processed after your purchase has been completed.
Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information when tracking is available.
Please note that processing times may occasionally be longer during busy periods, promotions, or holidays.
Shipping Time
Orders are shipped internationally, and delivery times may vary depending on your location and the shipping carrier.
For orders delivered within Canada, please allow approximately 7–15 business days for delivery after your order has been processed.
Please keep in mind that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, weather, carrier disruptions, or other circumstances outside of our control.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number, if tracking is available for your shipping method.
You can use this tracking number to follow the progress of your shipment until it reaches you.
If your tracking information has not updated immediately, please allow a few business days for the carrier's system to register the shipment.
Shipping Costs
We currently offer free tracked shipping on all orders unless otherwise stated at checkout.
Any applicable shipping charges will always be displayed before you complete your purchase.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
Any such charges, where applicable, are the responsibility of the customer.
Charlotte Victoria does not control customs processing times or fees charged by local authorities.
Incorrect Shipping Information
Please make sure that your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at:
info@charlottevictoriaboutique.com
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
Although we work with shipping partners to ensure orders are delivered safely, Charlotte Victoria cannot guarantee delivery times or be responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our reasonable control.
If your package appears to be delayed or you believe it may be lost, please contact us at info@charlottevictoriaboutique.com and we will assist you in checking the shipment status.
Questions About Shipping?
If you have any questions regarding your order or shipping, feel free to contact our customer service team: